Shipping policy

Dulari – Shipping Policy

Last Updated: 12th December 2025

1. Overview
Thank you for choosing www.ekdulari.com. Each Ek Dulari piece is handcrafted with intention and care. This Shipping Policy outlines how orders are processed, handled, and delivered when you shop on www.ekdulari.com.

2. Order Processing
Orders placed on www.ekdulari.com are processed within 5–7 business days after payment confirmation.

During high-demand periods—festivals, new collection launches, special drops—processing time may increase.

Every item undergoes strict quality checks before dispatch.

3. Domestic Shipping (Within India)
Once shipped, domestic orders typically arrive within:

• 5–10 business days for most cities

• Faster delivery for metro regions

• Slightly longer timelines for remote or interior destinations

Shipping fees (if applicable) are displayed at checkout on www.ekdulari.com.

4. International Shipping
We ship worldwide through trusted courier partners.

Estimated Delivery Timeline:

• 10–20 business days (varies by destination and customs processing)

Please note:

• Import duties, customs taxes, and additional fees must be paid by the customer

• These fees are not included in product prices on www.ekdulari.com

5. Pre-Order & Made-to-Order Items
Many Ek Dulari garments involve artisanal craftsmanship and handwork, therefore:

• Pre-order or made-to-order items may require an additional 10–20 business days for production.

If your order includes multiple items, they will typically be shipped together unless you request separate dispatch. Additional courier charges may apply for split shipments.

6. Tracking Your Order
Once your order is dispatched, www.ekdulari.com will email or SMS a tracking link.

Please allow 24–48 hours for tracking information to reflect in the courier system.

7. Delivery Delays & Issues
Delays may occur due to circumstances beyond our control, including:

• Extreme weather or natural events

• Courier or logistics delays

• Seasonal high shipment volumes

• Customs clearance procedures (for international orders)

If your order exceeds the expected timeline, email us at contactus@ekdulari.com with your order number.

If your package arrives tampered, opened, or damaged, please take clear photos and inform both the delivery agent and the Ek Dulari team immediately.

8. Incorrect Address or Failed Delivery
Please ensure that all shipping information entered on www.ekdulari.com is accurate and complete.

If a package is returned due to incorrect address:

• Reshipping charges will apply

• Reshipment will occur only after additional payment is received

We are not responsible for delivery delays caused by inaccurate address details provided by the customer.

9. Seasonal Delivery Timelines
During festive seasons or nationwide peak periods, delivery timelines may extend by 3–5 business days.

For gifting or urgent requirements, we recommend placing orders well in advance.

10. Customer Support
For any shipping-related questions, please contact:
contactus@ekdulari.com

Our support team will assist with tracking updates, delivery concerns, and logistics queries related to your order on www.ekdulari.com.