Shipping policy

Dulari – Shipping Policy

Last Updated: 14 October 2026

1. Overview

Each Dulari piece is handcrafted with intention and care. This policy explains how orders placed on www.ekdulari.com are processed and delivered.

We offer free worldwide shipping on all orders, with customs duties and import taxes included.

2. Order Processing

Orders are processed within 5–7 business days after payment confirmation. Pre-order and made-to-order pieces may require additional production time, as outlined below.

During festivals, collection launches, and other high-demand periods, processing times may increase.

Every item undergoes quality checks before dispatch.

3. Domestic Shipping — Within India

Shipping within India is complimentary on all orders.

Once dispatched, domestic orders typically arrive within 5–10 business days. Delivery may be faster in metro regions and take longer for remote destinations.

4. International Shipping

We offer free worldwide shipping through trusted courier partners.

Customs duties and import taxes are included and covered by Dulari. You will not be asked to pay additional customs duties or import taxes on delivery.

International orders typically arrive within 10–20 business days after dispatch, depending on the destination and customs clearance.

If a courier requests payment of customs duties or import taxes, please contact Info@ekdulari.com before making payment so our team can assist.

5. Pre-Order & Made-to-Order Items

Many Dulari garments involve artisanal craftsmanship and handwork. Pre-order and made-to-order pieces may require an additional 10–20 business days for production before dispatch.

Orders containing multiple items will typically be shipped together. If you require separate dispatch, please contact our team to arrange it.

6. Tracking Your Order

Once your order is dispatched, we will share a tracking link by email or SMS.

Please allow 24–48 hours for tracking information to appear in the courier’s system.

7. Delivery Delays & Issues

Delivery delays may occur due to:

  • Extreme weather or natural events

  • Courier or logistics delays

  • Seasonal shipment volumes

  • Customs clearance procedures for international orders

If your order exceeds the estimated delivery timeline, email contactus@ekdulari.com with your order number.

If your package arrives tampered with, opened, or damaged, please take clear photographs and inform both the delivery agent and our team immediately.

8. Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate and complete.

Complimentary shipping applies to the original delivery. If a package is returned because an incorrect address was provided, reshipping charges will apply. Reshipment will be arranged once these charges have been paid.

We are not responsible for delays caused by inaccurate address details provided by the customer.

9. Seasonal Delivery Timelines

During festive seasons and peak shipping periods, delivery may take an additional 3–5 business days.

For gifting or urgent requirements, we recommend ordering well in advance.

10. Customer Support

For shipping questions, tracking updates, or delivery assistance, please contact:

info@ekdulari.com